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Frequently Asked Questions
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Why did you choose Z-wave for communications?
Z-Wave technology provides the best mix of performance, low power consumption, interoperability and cost in an RF control system. Additionally, Z-Wave offers broad industry support, such as a variety of already available Z-Wave based products, from leading manufacturers in the residential control market. Nevo controllers do not currently control Z-Wave devices, aside from NevoConnect.
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I heard you can add 3rd party nodes into your Nevo network to be included as repeaters. If so, what brands / devices should I look for and how do I configure them?
Z-Wave networks operate on a mesh networking protocol. Adding additional Z-Wave nodes increase the reliability of the network by using the additional nodes as repeaters to relay the signal to it’s final target device. NevoConnect base stations can be added in to the Z-Wave network as repeating nodes without programming in NevoStudio Pro. Additionally, 3rd party Z-Wave devices, such as lighting nodes can be added in to the Z-Wave network to repeat the signal. If the 3rd party Z-Wave devices are fully compliant with the Z-Wave specification then they can be added as nodes on the network to expand coverage and reliability. Please check the mynevo.com website for additional compatibility information and technical notes.
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What kind of range can I expect from my Nevo controllers?
Range is determined by a number of variables (both environmental and network configuration). Open field range has been tested succesfully beyond 150ft. In a standard installation consisting of 1 Nevo controller, 1 NevoConnect and typical residential construction total range can vary from 30-75ft.
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What are the battery specifications on Nevo Q50 / S70 controllers? Are they field-replaceable?
Nevo Q50 contains a 1,370mA Lithium Ion battery and Nevo S70 includes a 1,880mA Lithium Ion battery. While the NevoQ50 battery is not field replaceable, however UEI offers a battery replacement program available through technical support for $35 on out of warranty units. Please contact Nevo technical support @ 866-812-6530 for additional details. Nevo S70 includes a field replaceable battery and will be available as a spare part from your local distributor.
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Can I connect the Nevo Video Sensor to the component connection on my cable box?
Yes, the Nevo Video sensor includes a RCA composite pass-through connection which can be used on the Y channel (green) cable of a component connection which carries the sync pulses for the video signal. Additionally, the Video sensor can also be used on the digital audio coaxial connection found on many cable set top units and satellite receivers.
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My cable box composite output remains on even when the box is turned off. How can I use the Video sensor to sense the state of the device?
On some cable boxes and satellite receivers the composite output remains active after a power off command is issued preventing a video sensor from correctly sensing the state of the unit. To overcome this limitation it is possible to use the Nevo voltage sensor in combination with a standard DC power supply (1-24VDC) to sense the state of the device.
Using the switched AC outlet on the cable/satellite receiver it is possible to plug in a standard DC power supply and feed the +/- leads into the Nevo voltage sensor which will identify if the device is powered on/off.
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When setting up a multi-hop network, what does the Optimize function do?
The optimize function is accessed on the Nevo controller via the EcoSystem properties option under the settings screen on Nevo controllers. Using the primary controller, it is possible to run optimization of the Z-Wave network.
** Note – This is only required on network configurations containing more than 1 Q50 / 1 NevoConnect. Optimization should be done once the pairing process is complete for all nodes on the Z-Wave network and all devices are in their final positions.
Optimization verifies signal strengths of all the nodes on the network and then calculates the most efficient and reliable path between those nodes. It is highly recommended that Optimization be run on the primary controller to assure reliable communications between all nodes on the network. If you have additional Nevo controllers in the network, you should run optimize on each of them after it is complete on the Primary Controller.
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What IP cameras are compatible with Nevo S70?
IP Cameras which have been tested and found to be compatible with the NevoS70 are listed on a compatibility chart on the mynevo.com website. Please refer to this chart for specifications and technical references on the recommended IP camera’s.
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What UPnP devices / software are compatible with NevoS70?
NevoS70 contains 2 independent bi-directional forms of RF. Z-Wave is used for control of A/V devices using IR or RS-232 interfaces and / or requiring sensing. WiFi is used for control of IP or UPnP based devices with embedded browser interfaces (i.e. – IP security camera’s, etc.). There are many devices and server based software components which utilize IP or UPnP for control and management of digital content. NevoS70 can control these products using 802.11g WiFi.
There is a Compatibility chart available on our website detailing which devices and software work with the Nevo S70.
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What devices interfere with Nevo communications at 900 MHz?
Nevo controllers operate at different Z-Wave frequencies depending upon the region it was designed for: US is at 908.42Mhz, EU is at 868.42Mhz and AUS is at 921.42Mhz. Most cordless phones, WLAN’s, Bluetooth accessories operate in the 2.4 GHz or 5.8 GHz unlicensed bands. A source of potential interference is Baby monitors of which some continue to operate at 900 MHz. If you have baby monitors or other wireless devices operating in the 900 MHz band, please evaluate the operation of the Nevo controllers while those devices are in operation to verify performance of the Nevo.
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